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Citadel Servers Reviews

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Overall Rating

4.0
9 Reviews
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About Citadel Servers

Citadel Servers is a company that provides a variety of hosting services. They offer Game Server Hosting, which uses their highly-customised tcadmin game panel, and Web Hosting, which is fast, reliable, and secure with 24x7 support. They also provide Virtual Private Server (VPS) Hosting to power up your website, game server, or other solutions, and Dedicated Servers for high performance, highly configurable, and optimised needs.

In addition to these, they have an Affiliate Program where you can earn commission by referring customers to Citadel Servers. They also have a Customer Support team ready to help with any questions or issues, and a Knowledgebase maintained by their staff with answers to common questions and resources to help you admin your game server.

They support over 200 games and offer many one-click mod install solutions. All game servers are deployed instantly and you can easily upgrade your game server from their client area. Citadel Servers was founded in 2012 and has been offering these hosting solutions to thousands of customers across the world since then.

Citadel Servers Pros & Cons

Pros of Citadel Servers:

  • Affordable Pricing: Offers competitive pricing, with game hosting starting from $0.16 per slot and web hosting from $2.69 per month.
  • Wide Range of Services: Provides various hosting options including game server hosting, web hosting, VPS hosting, and dedicated servers.
  • Instant Setup: Deploys game servers instantly after payment, making it easy to get started.
  • Customization: Allows for easy installation of mods and customization of servers through their tcadmin game panel.
  • DDoS Protection: Offers free DDoS protection, ensuring the security of the servers.
  • Good Customer Support: Many users have reported positive experiences with customer support, with some noting that issues are resolved quickly.
  • Flexible Payment Options: Accepts multiple payment methods including debit/credit cards, PayPal, and bank wire transfers.

Cons of Citadel Servers:

  • Mixed Customer Reviews: Some customers have reported dissatisfaction with the service, citing issues with outdated mod downloads and poor support in certain cases.
  • Limited Support for In-Depth Help: While they offer good support, there is a limited option for in-depth help, which may require an additional fee.
  • Potential for Downtime: Although they have a service level agreement for refunds in case of downtime, some users have experienced issues with server availability.
  • Charge Back Policy: Has a strict policy against charge backs, which may result in additional fees and penalties.

Overall: Citadel Servers offers a range of hosting options with competitive pricing and good customer support. However, there are some mixed reviews regarding the quality of service, particularly with regards to mod updates and support in certain situations.

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Citadel Servers Customer Reviews (9)

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Citadel Servers Customer’s Q&A

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Citadel Servers Features and Benefits

Key Features and Benefits of Citadel Servers:

  1. Game Hosting:

    • Over 200 Games Supported: Citadel Servers offer a wide selection of game servers, including one-click mod installation solutions.
    • Instant Setup: All game servers are deployed instantly, and users receive a welcome email with connection details.
    • Customized TCAdmin Panel: The game control panel is designed to provide the best features available for managing game servers.
  2. Dedicated Servers:

    • High Performance: Dedicated servers offer unparalleled server specs, unlimited bandwidth, and a 1 Gigabyte connection with a 99.99% uptime guarantee.
    • Total Control: Root/Admin and IPMI access come as standard, allowing users to have total control over their servers.
    • Automation and Simplicity: The next-generation control panel allows for tasks like rebooting and re-imaging without needing to call the help desk.
    • Anti-DDoS Protection: The hosting includes anti-DDoS protection and full network monitoring 24/7.
  3. Web Hosting:

    • Fast and Reliable: Cloud web hosting is fast, reliable, and secure with 24x7 support.
    • Affordable Pricing: Starting at $2.69/month excluding VAT, making it an affordable option for web hosting.
  4. VPS Hosting:

    • Custom Virtual Private Servers: VPS hosting allows users to power up their websites, game servers, or other solutions with custom configurations.
  5. Customer Support:

    • 24x7 Support: A dedicated team of support representatives is available 24/7 to help with any issues or questions.
    • Knowledgebase: A comprehensive knowledgebase wiki contains answers to common questions, "getting started" guides, and other resources.
  6. Affiliate Program:

    • Earn Commission: Users can refer customers to Citadel Servers and earn up to 12.5% commission on referred customers for the life of their account.
  7. Data Centers:

    • Global Presence: Citadel Servers have data centers in Canada, the United States, and France, ensuring high-quality performance and connection.
  8. Security and Reliability:

    • Advanced Security Measures: SSL encryption, database password MD5 encryption, and two-factor authentication ensure data security.
    • Business Continuity: Regular monitoring and management of servers, including patching and service updates, backups, and antivirus protection.

Citadel Servers Pricing

Citadel Servers offers a variety of hosting plans with different pricing options:

  • Dedicated Servers:

    • CS-1: Intel Xeon E3 1225v2, 16GB RAM, 3 x 2TB SATA, Soft RAID, 1 IP, $95.00/month.
    • CS-2: Intel Xeon E3 1245v2, 32GB RAM, 2 x 2TB SATA or 2x480 GB SSD, Soft RAID, 1 IP, $105.00/month.
    • CS-3: Intel Xeon E3 1231 v3, 32GB RAM, 2 x 1TB SATA, Soft RAID, 1 IP, $110.00/month.
    • CS-4: Intel Xeon E3-1630v3, 64GB RAM, 4 x 2TB SATA or 2x480 GB SSD, Soft RAID, 1 IP, $180.00/month.
    • CS-5: Intel Xeon E3-1650v3, 64GB RAM, 4 x 2TB SATA or 2x480 GB SSD, Soft RAID, 1 IP, $210.00/month.
    • CS-Gaming-2: Intel i7-7700K, 64GB RAM, 2 x 450GB NVMe SSD, Soft RAID, 1 IP, $260.00/month.
  • Game Servers:

    • Prices vary by game and server configuration, but generally start at $0.43 per slot/player.
  • VPS Hosting:

    • Prices start at £147.53/month for a Public Cloud Instance L2 with 8 vCores, 800GB storage, and 30GB RAM.

For more detailed pricing information, you can visit the Citadel Servers website or contact their support team.

About citadelservers.com Payment Method?

Citadel Servers accepts various types of payment methods. These include Debit/Credit Card (VISA, MasterCard, American Express, Discover, Switch/Solo, UK Maestro), PayPal, and Bank Wire transfer. They accept payments in the currency you select, and all charges are shown in EURO. Citadel Servers offers different billing cycles, including monthly, quarterly, semi-annual, and annual payments. For accounts paid for by wire transfers and bank transfers, they are set up only after proof of the payment being done is received by Citadel Servers. A copy of the receipt of the payment has to be sent to their billing department. The account is set up after the copy of the bank or wire transfer receipt is received and payment is 100% complete. Please note that despite cancelling the service, they might still take funds from the payment method you used when you signed up when the next month starts. Even though you cancelled the recurring payment through the payment service, the payment might go through again and Citadel Servers might not give you a refund.

Citadel Servers FAQs

FAQ

Citadel Servers Alternatives

Citadel Servers offers a variety of hosting solutions, but if you are looking for alternatives, here are some options:

  1. Zimbra Collaboration Suite - A popular email and collaboration platform.
  2. Kolab Community - An open-source email and groupware solution.
  3. Microsoft Exchange - A widely used email and collaboration platform.
  4. Kopano - An open-source email and groupware solution.
  5. Courier - An open-source email server.
  6. Apache James - An open-source email server.
  7. Exim - A popular open-source email transfer agent.
  8. Scalix - An enterprise email and groupware solution.

For game server hosting specifically, other alternatives include:

  1. Gamersky - Offers a range of game server hosting plans.
  2. HostGator - Provides game server hosting with various customization options.
  3. Liquid Web - Offers managed game server hosting with high-performance servers.

These alternatives can provide similar services to Citadel Servers, but it's important to evaluate each based on your specific needs and requirements.

FAQ

What payment methods are accepted by Citadel Servers?

Citadel Servers accepts various forms of payment including Stripe, Paypal, bitcoin, and group pay.
FAQ

What types of games can I find on Citadel Servers?

Citadel Servers offers a wide range of games, including but not limited to Barotrauma, Day of Defeat Source, Atlas, 7 Days to Die, Ark: Survival Evolved, Arma 3, Dead Matter, Garry’s Mod, Minecraft, Conan: Exiles and many more.
FAQ

What are the prices and options for RAM on Citadel Servers?

The cost of the server hosting on Citadel Servers varies based on the size of the server and the amount of RAM required. For example, 512 MB of RAM costs $5.64 per month, 1024 MB costs $5.63 per month, 2048 MB costs $9.99 per month, 4096 MB costs $14.99 per month, 8192 MB costs $39.99 per month and 16384 MB costs $79.99 per month.
FAQ

How do Citadel Servers handle customer support?

Citadel Servers provides customer support through email and live chat. The live chat feature offers quick response times. However, it does not have a voice service option.
FAQ

How does the game server performance of Citadel Servers compare?

The performance of a game server is determined by several factors, including RAM, processor, and hard disk. Citadel Servers uses Xeon processors, which have been found to provide good performance during testing.
FAQ

About citadelservers.com Popular Products and Services?

Citadel Servers offers a variety of services. Their popular products and services include:

  • Game Server Hosting: They provide powerful game servers using their highly-customised tcadmin game panel. The game servers are deployed instantly and can be easily upgraded at any time. They support over 200 games and offer many one-click mod install solutions.

  • Web Hosting: They offer fast, reliable, and secure cloud web hosting with 24x7 support. They have different hosting plans suitable for beginners or small websites, professionals, and clients who have continuous and sustained growth. All their hosting plans come with a 7-day money-back guarantee.

  • VPS Hosting: They offer custom Virtual Private Servers to power up your website, game server, or other solutions.

  • Dedicated Servers: They provide high performance, highly configurable, and optimised dedicated servers.

In addition to these, they also offer services like Shared Hosting, Reseller Hosting, Cloud Hosting, and Voice Servers. They have a team of support representatives ready to help and a knowledgebase wiki maintained by their staff to answer common questions and provide "getting started" guides. They also have an affiliate program where you can earn commission by referring customers to Citadel Servers.

FAQ

What is the refund policy of Citadel Servers?

Citadel Servers has a Service Level Agreement where they will refund the customer 5% of the monthly fee for each 1 hour of downtime up to 100% of the client's monthly fee. Downtime is measured from the time a trouble ticket is opened by a customer to the time the service is once again available. However, it's important to note that once a service has been suspended, Citadel Servers does not provide a backup of the service. If a service is suspended and then terminated, all files and related service configurations are deleted. Also, charge backs are not an acceptable means of attaining a refund. By ordering a service from Citadel Servers, you are bound by these terms and conditions and must follow and agree to them. A charge back processing fee and a penalty for charge back usage will be applied for all charge backs.

FAQ

citadelservers.com Return Policy?

CitadelServers.com, a game server provider, has a 3-day money-back guarantee. If a customer is not satisfied with their service, they can request a refund within this period. However, there have been complaints about the company not honoring this policy. In addition, they offer a 7-day refund policy if the customer is not completely satisfied. As for the shipping policy, it seems that the company provides digital services, so physical shipping may not be applicable. Please note that this information might have changed, and it's always a good idea to check the latest policies on their official website.

FAQ

What games does CitadelServers.com support?

CitadelServers.com supports a wide variety of games. Some of the games include Palworld, Don't Starve Together, Sniper Elite 5, Killing Floor 2, Project Zomboid, Counter Strike: Global Offensive, 7 Days to Die, Abiotic Factor, Agar.io Private Server, Age of Chivalry Mod, America's Army Proving Grounds, American Truck Simulator, Animalia Survival, ARK Survival Ascended, ARK Survival Evolved, ARK Survival Evolved 2, ARK Survival Of The Fittest Standalone, Arma 2: All in One, Arma 3, Arma Reforger, Artemishea, Assetto Corsa Competizione, ASTRONEER, Atlas, Avorion, Barotrauma, Battalion 1944, Battle Cry of Freedom, Battle Grounds 3: Source, Beasts of Bermuda, Black Mesa, Blackwake, BrainBread 2, Breaking Point, Broke Protocol, Call of Duty 4: Modern Warfare, Call of Duty: Black Ops III, Chivalry Medieval Warfare, Citadel: Forged with Fire, Colony Survival, Conan Exiles, Contagion, Core Keeper, Counter Strike 2, Counter-Strike 1.6, Counter-Strike Global Offensive, and Counter-Strike Source. In total, they support over 200 game server titles.

FAQ

How much does it cost to host a server with Citadel Servers?

The cost of hosting a server with Citadel Servers varies depending on the type of server you want to host. Here are some options:

  • Web hosting starts from $2.69/month excluding VAT.
  • Game Hosting starts from $0.16/slot excluding VAT.
  • VPS Hosting starts from $5.39/month excluding VAT.
  • Dedicated Servers start from $52.99/month excluding VAT.

Please note that these prices are subject to change and it's always best to check the official Citadel Servers website for the most accurate and up-to-date information.

FAQ

How do I contact Citadel Servers support team?

You can contact the Citadel Servers support team by submitting a Support Ticket on their website. They also offer Live Chat support. If you have a billing query, you can contact their billing team by submitting a Billing Query. They also have a Knowledge Base on their website where you can find informative guides and articles that might help you with your issue. If you need sales advice or want a quote on services they offer, you can contact their sales department by submitting a Sales Ticket or via email. They are always ready to help.

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